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Vol 1, No 1 (2013) UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang) Abstract  PDF
Sujatmiko Sujatmiko, Purnomo Budi Santoso, Rudy Soenoko, Murti Astuti
 
Vol 3, No 1 (2015) PENENTUAN PRIORITAS PERBAIKAN KUALITAS LAYANAN KESEHATAN DENGAN METODE SERVQUAL Abstract  PDF
Hana Catur Wahyuni, Wiwik Sulistiyowati
 
Vol 2, No 2 (2014) ANALISIS KEPUASAN PELANGGAN TERHADAP LAYANAN PURNA JUAL AVANZA DENGAN METODE SERVQUAL DAN PGCV (Studi Kasus BPPT HADJI KALLA CABANG URIP MAKASSAR) Abstract  PDF
Armin Darmawan, Mulyadi Mulyadi, Nur Khaerani Busri
 
Vol 1, No 1 (2013) INTEGRASI SERVQUAL DAN QUALITY FUNCTION DEPLOYMENT UNTUK PENGUKURAN KUALITAS LAYANAN (STUDI KASUS: PROGRAM STUDI PENDIDIKAN TEKNIK MESIN, UNIVERSITAS PALANGKA RAYA) Abstract  PDF
Wiyogo Wiyogo, Surachman Surachman, Rudy Soenoko, Nasir Widha Setyanto
 
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