QUALITY MEASUREMENT CUSTOMER SATISFACTION INDEX (CSI) METHOD AND IMPORTANCE-PERFORMANCE ANALYSIS (IPA) DIAGRAM PT. ASDP INDONESIA FERRY (PERSERO) Merak – Banten | Gunawan | JEMIS (Journal of Engineering & Management in Industrial System)

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About The Authors

Akbar Gunawan
Universitas Sultan Ageng Tirtayasa
Indonesia

Department of Industrial Engineering

Iqbal Iqbal
Universitas Sultan Ageng Tirtayasa
Indonesia

Department of Industrial Engineering

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JEMIS (Journal of Engineering & Management in Industrial System)

Universitas Brawijaya Journal - © 2016

P-ISSN 2338-3925

E-ISSN 2477-6025

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Creative Commons License

This work is licensed under a
Creative Commons Attribution-NonCommercial 4.0 International License