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Issue | Title | |
Vol 6, No 1 (2018) | QUALITY MEASUREMENT CUSTOMER SATISFACTION INDEX (CSI) METHOD AND IMPORTANCE-PERFORMANCE ANALYSIS (IPA) DIAGRAM PT. ASDP INDONESIA FERRY (PERSERO) Merak – Banten | Abstract PDF |
Akbar Gunawan, Iqbal Iqbal | ||
Vol 3, No 1 (2015) | PERBAIKAN DESAIN SISTEM DISTRIBUSI IKAN DENGAN MENGINTEGRASIKAN METODE PHYSICAL DISTRIBUTION SERVICE QUALITY (PDSQ) DAN LEAN SIX SIGMA PADA DISTRIBUSI IKAN DI KABUPATEN SIDOARJO | Abstract PDF |
Wiwik Sulistiyowati | ||
Vol 2, No 2 (2014) | ANALISIS KEPUASAN PELANGGAN TERHADAP LAYANAN PURNA JUAL AVANZA DENGAN METODE SERVQUAL DAN PGCV (Studi Kasus BPPT HADJI KALLA CABANG URIP MAKASSAR) | Abstract PDF |
Armin Darmawan, Mulyadi Mulyadi, Nur Khaerani Busri | ||
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